Complaints Procedure

Summerhill Surgery takes all complaints seriously.

Every patient has the right to make a complaint about the treatment or care they have received at Summerhill Surgery.

We understand that we may not always get everything right and, by telling us about the problem you have encountered, we will be able to improve our services and patient experience.

Please use the link to download guidance on how to make a complaint and escalate it if you are not satisfied with the outcome.

https://www.summerhillsurgery.co.uk/wp-content/uploads/sites/1224/2025/02/Complaints-Leaflet-Website-version.docx

Date published: 11th February, 2025
Date last updated: 11th February, 2025