Contacting us by phone — what’s new
When you call to request an appointment, you will now be greeted by Andi, our AI receptionist. Andi will ask you
a few short questions about your request and send your answers directly to our clinical team.
This means:
• No waiting on hold
• Your request reaches the right person more quickly
• A clinician reviews every request before any action is taken
You can ask to speak to a receptionist at any point. Andi is available Monday to Friday during practice opening
hours.
Date published: 29th July, 2026
Date last updated: 29th July, 2026

