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Summerhill Surgery
243 Margate Rd Ramsgate
Kent
CT12 6SU
Telephone
01843 591758
Fax
01843 580370 |
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We operate a Practice Complaints
Procedure to deal with complaints
about the services we provide. Our
Practice Manager can give you
further information.
Our aim is to give you with the
highest possible standard of service
within the financial and operational
parameters of the NHS and we will
try to deal swiftly with any
problems that may occur. The
procedure meets national criteria,
as part of the NHS system for
dealing with complaints (our
practice procedure is not able to
deal with questions of legal
liability or compensation). We hope
that most problems can be resolved
easily and quickly, preferably at
the time they arise and with the
person concerned. If, however, you
wish to make a complaint, it should
be addressed to Stephen Harris, the
Practice Manager.
Please ask at reception for details
of how to complain. If you want
independent advice contact PALS
(Patient Advice and Liaison Service)
on 01843 234234.
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